FAQ-hennyresellss

Orders & Shipping

Where is my order?

Once your order ships, you’ll receive a tracking link by email. If you need help with tracking, contact us anytime.

How long does shipping take?

Orders are processed within 1–3 business days. Delivery times depend on your location and the shipping option selected at checkout.

Do you ship internationally?

Yes, we offer worldwide shipping.

Can I change or cancel my order?

Changes or cancellations are only possible before the order is processed. Contact us immediately if you need adjustments.

Products

Are your products authentic?

Yes — every item sold by Henny Resellss is 100% authentic and verified before shipping.

Will items restock?

Some items may restock, but many products are limited. Follow us or check back often for updates.

Do you accept custom sourcing requests?

Yes, contact us and let us know what item you are looking for. We will try our best to find it.

Returns & Refunds

What is your return policy?

We accept returns for unused, unworn items within 14 days of delivery. Products must be in original condition.

Do you offer refunds?

Refunds are issued once the returned item is inspected and approved. Shipping fees are non-refundable.

What if I receive a damaged or incorrect item?

Contact us right away with photos, and we will resolve the issue quickly.

Payments

What payment methods do you accept?

We accept major payment methods including debit/credit cards, Apple Pay, Shop Pay, and PayPal (if enabled).

Is my payment information secure?

Yes. We use Shopify’s secure checkout system to protect all payments and data.

Support

How can I contact customer service?

You can reach us at hennyresellss@gmail.com

or via the contact form on our website.

Do I need an account to place an order?

No — you can check out as a guest. Creating an account simply makes tracking orders and purchases easier.